Política de reembolso

Returns & Refunds

Change of mind (14-day right of withdrawal)

You have 14 days from the day after your order is delivered to decide you don't want it, no reason required. Notify us within that window at pathjewelry@outlook.com, then send the item back within a further 14 days.

Items must be returned unworn, undamaged, and in their original packaging.

Return shipping is paid by you. We recommend a tracked service, since we can't refund an item that doesn't arrive back to us. Once received, we'll refund your original payment method within 14 days, covering the item price and original standard shipping — not the cost of returning it.

Exchanges

Prefer a different piece? We offer exchanges within the same 14-day window — contact us at pathjewelry@outlook.com to arrange one.

What's not eligible

Final sale items and any custom or personalized pieces cannot be returned or exchanged, except if faulty (see below).

"Buy 2, get the 3rd free" orders

You're welcome to exchange one chain from a 3-for-2 order for a different chain at no extra cost. If you return one chain for a refund instead, the refund is €0 — the price already paid for your other two items reflects their full value, and the free 3rd item is what's given up by returning one.

Faulty or incorrect items (statutory legal guarantee)

Separately from the above, EU law entitles you to a minimum 2-year guarantee that your item matches its description and is free from defects. If your piece arrives faulty, damaged, or wrong, contact us at pathjewelry@outlook.com with photos and your order number — we'll offer a repair, replacement, or full refund, including return shipping, at no cost to you.

Lifetime Defect Warranty

Every piece bought on path-jewelry.com comes with a Lifetime Defect Warranty: it covers manufacturing defects for as long as you own the piece. This includes a faulty clasp or link, rust, tarnish and colour fading under normal wear.

Not covered: accidental or intentional damage (for example a chain snapped by pulling or catching on something), loss or theft, normal wear such as scratches, and pieces that have been altered, resized or repaired by someone else.

One claim per piece: the warranty can be used once per item purchased. A replacement piece is covered by the EU legal guarantee, but not by a new Lifetime Defect Warranty.

How to claim: email pathjewelry@outlook.com with your order number and clear photos of the issue. We may ask you to send the piece back to us. If your claim is approved, we'll repair or replace the piece free of charge, or offer store credit if the item is no longer available.

Fair use: we may refuse claims where the warranty is being misused.

Your legal rights: this warranty is offered by Casa Unica, trading as Path, Hoofdweg 394-1, 1056 DE Amsterdam, the Netherlands. It comes in addition to, and does not affect, your statutory 2-year EU legal guarantee described above.

How to claim:

Email pathjewelry@outlook.com with your order number and clear photos of the issue. If the claim looks eligible, we'll send you the return address. The piece must be sent back to us before we can repair or replace it. Once we've received and checked it, we'll repair or replace it free of charge, or offer store credit if the item is no longer available. Within the first 2 years after delivery, we cover the return shipping. After that, return shipping is paid by you, and we cover sending the repaired or replacement piece back to you.